Phones

On campus, we use Cisco IP Phones and the Jabber softphone software.

Learn more with Cisco's quick start guides.

• 8800 Series

• 7800 Series

Soft keys

Through the instructions below, we'll often refer to a "soft key". Soft key labels are at the bottom of your phone's screen, each with a corresponding button below. They change while you use the phone.

Note: If you don't see a soft key that we mention, press the last one (labeled more, •••, ••, or •) to reveal more. You may need to do this multiple times.

Calls

Place calls

• Here's what to dial in each call.
• To a YCP campus IP phone number
  • Last 4 digits of the phone number (called their "extension")
  • XXX
• To a cell or non-YCP number
  • 9 + 1 + area code + number
  • 9-1-(XXX)-XXXX
• To an international number
  • 9 + 011 + country code + number
• To a toll free number
  • 9 + 1-800-number

Transfer calls

• Press the Transfer soft key.
  • If you're transferring to another campus phone,
    • Enter the extension.
  • If you're transferring to a cell or personal phone,
    • Enter the number as described in the Place calls section, above.
• When you're ready to complete the transfer, press the Transfer soft key again.

Transfer calls directly to Voicemail

• Press the Transfer soft key.
  • If you're transferring to another campus phone.
    • First dial the Star (*) key, then enter the extension
  • If you're transferring to a cell or personal phone,
    • Enter the number as described in the Place calls section, above.
• When you're ready to complete the transfer, press the Transfer soft key again.

Forward calls

Set a phone to send all incoming calls to another phone number.

Conference calls

Start a conference call

More conference options

Voicemail (VM)

Access voicemail

PIN

If you are a NEW employee your PIN is 12345, until you change it. If you forget your PIN, contact us for a new one. If you try signing in too many times, your voicemail may lock for 45 minutes; contact us to unlock it faster.

Change PIN

• Follow the Access voicemail section, above.

• Press 4 (setup options) > 3 (preferences) > 1 (change your PIN).

• Follow the prompts to change your PIN.

Update greeting

• Follow the Access voicemail section, above.

• Press 4 (setup options) > 1 (greetings & transfer) > 1 (change your greeting).

• When prompted, press 1 to record your greeting.

• Record your greeting.

• Press # when you are finished recording, then * to save your greeting.

  • Note: If you're not satisfied with it, press 1 to re-record.

Navigate voicemail

Play, rewind, speed, slow, skip, save, delete, etc.

• Follow the Access voicemail section, above.

Full voicemail box

After you delete new messages, they'll still take up mailbox storage space for 30 days. If they fill up faster than a month, then new messages won't be accepted.

Follow the Navigate voicemail section, above, to delete messages. Then, review and erase your deleted messages.

Voicemail to email

Recordings of all your incoming voicemails can also be sent to your YCP email address. This makes it easier to know when you have a message, and to access it (especially from off campus).

To enable this feature, log into user.webex.com with your YCP email address and click "Settings" on the left.  Select the "Voicemail" section and enable the "Email a copy of the voicemail message."  You will then need to confirm your email address. 

Voicemails can only be sent to one email address and will still be sent to your phone's voicemail box.

Prefixes

Your full phone number is the area code (717), then your prefix, then your extension.

Example: If your extension is 1559, then your prefix is 815, and your full phone number is 717-815-1559.

Based on your extension, this list reveals your prefix.