You can often solve password and connection issues by deleting a Wi-Fi network, restarting, then reconnecting.
Note: If you tried connecting to more than one of our networks, please forget them all, then start again with one.
Option 1
Option 2
-
Select the Start icon ⊞ in the bottom left side of your screen.
-
Select the Settings gear icon.
-
Select Network & internet > Wi-Fi > Manage known networks.
-
Select the network you want to forget.
-
Select Forget.
-
In the upper right corner, select the Wi-Fi icon.
-
Select Network Preferences... > Advanced...
-
Select the network you want to forget.
-
Select the minus button - to forget the network.
-
Select the Settings app > Wi-Fi.
-
Select the information icon ⓘ to the right of the network you want to forget.
-
Select Forget This Network.
Note: Settings may vary by device. For more info, contact your device manufacturer.
Option 1 1
Option 2
-
Swipe down from the top of the screen.
-
Make sure Wi-Fi is turned on.
-
Select and hold Wi-Fi (may appear as a symbol).
-
Select and hold a saved network.
-
Select Forget network.
-
Select the Settings app > Wi-Fi.
-
Select the network you want to forget.
-
Select Forget This Network.
-
At the bottom right, select the time.
-
Select Settings (gear icon).
-
In the Network section, select Wi-Fi.
-
Select Known networks.
-
Find the network you want to forget, then select More ⋮ > Forget.