You can often solve password and connection issues by deleting a Wi-Fi network, restarting, then reconnecting.
Note: If you tried connecting to more than one of our networks, please forget them all, then start again with one.
At the bottom right, select the Wi-Fi (Network) icon.
Note: The icon that appears depends on your current connection state. If you don’t see one of these network icons (or a similar one), select the up arrow ⴷ to see if it appears there.
Right-click on the network you want to forget.
Select Forget.
Select the Start icon ⊞ in the bottom left side of your screen.
Select the Settings gear icon.
Select Network & internet > Wi-Fi > Manage known networks.
Select the network you want to forget.
In the upper right corner, select the Wi-Fi icon.
Select Network Preferences... > Advanced...
Select the minus button - to forget the network.
Select the Settings app > Wi-Fi.
Select the information icon ⓘ to the right of the network you want to forget.
Select Forget This Network.
Note: Settings may vary by device. For more info, contact your device manufacturer.
Select your device's Settings app > Network & internet > Internet.
Select and hold a saved network.
Select Forget network.
Swipe down from the top of the screen.
Make sure Wi-Fi is turned on.
Select and hold Wi-Fi (may appear as a symbol).
At the bottom right, select the time.
Select Settings (gear icon).
In the Network section, select Wi-Fi.
Select Known networks.
Find the network you want to forget, then select More ⋮ > Forget.