You can often solve password and connection issues by deleting a Wi-Fi network, restarting, then reconnecting.
Note: If you tried connecting to more than one of our networks, please forget them all, then start again with one.
Microsoft Windows
Option 1
Option 2
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Select the Start icon ⊞ in the bottom left side of your screen.
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Select the Settings gear icon.
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Select Network & internet > Wi-Fi > Manage known networks.
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Select the network you want to forget.
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Select Forget.
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In the upper right corner, select the Wi-Fi icon.
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Select Network Preferences... > Advanced...
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Select the network you want to forget.
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Select the minus button - to forget the network.
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Select the Settings app > Wi-Fi.
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Select the information icon ⓘ to the right of the network you want to forget.
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Select Forget This Network.
Note: Settings may vary by device. For more info, contact your device manufacturer.
Option 1
Option 2
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Swipe down from the top of the screen.
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Make sure Wi-Fi is turned on.
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Select and hold Wi-Fi (may appear as a symbol).
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Select and hold a saved network.
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Select Forget network.
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Select the Settings app > Wi-Fi.
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Select the network you want to forget.
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SelectForget This Network.
Chrome OS (Chromebook)2
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At the bottom right, select the time.
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Select Settings (gear icon).
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In the Network section, select Wi-Fi
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Select Known networks.
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Find the network you want to forget, then select More ⋮ > Forget.