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Note: We will be moving from Cisco Jabber to Cisco Webex! For Cisco Jabber Instructions, refer all the way to the bottom.

Cisco Webex allows you to make remote work more efficient by having your YCP assigned device act as your office phone. Currently Cisco Webex is only offered to YCP Employees that have requested and been approved for VPN access. To request VPN access please fill out this form: VPN Request. Once approved for VPN an administrator from LTS will help you get FortiClient and Webex installed on your YCP assigned device.

Cisco Webex Instructions

Connecting to FortiClient - click to open or close.

Cisco Webex is functional without VPN but it won't allow you to actually hear the calls that you are picking up. So we advise employees working remote to use FortiClient to be able to hear said calls.

Windows:

Find and open FortiClient
- In the taskbar (bottom), select the up arrow Λ to show hidden icons.
- Right-click the blue shield with a white checkmark.
- Select either Connect to “YCP SSL VPN” or Open FortiClient Console.
Connect to VPN
- In the FortiClient Console, on the left, select REMOTE ACCESS.
- If it says VPN Connected, at the top of the screen, then you're already connected.
  - If it doesn't, enter your network account Username & Password, then select Connect.
    - Wait until you see the VPN Connected screen.
Now you can access campus applications or map a network drive.

Note: If your computer turns off, falls asleep, or has a weak internet connection, the VPN will disconnect.

macOS:

Find and open FortiClient
- Do a Spotlight Search for FortiClient, then select it.
Connect to VPN
- In the FortiClient Console, on the left, select REMOTE ACCESS.
- If it says VPN Connected, at the top of the screen, then you're already connected.
  - If it doesn't, enter your network account Username & Password, then select Connect.
    - Wait until you see the VPN Connected screen.
- Now you can access campus applications or map a network drive.

Opening Webex - click to open or close.

Windows

In the Windows Search Bar
Search Webex and open the application
- If you do not have it still, please contact us OR place a software ticket.

macOS

Do a Spotlight Search for Webex, then select it
- If you do not have it still, please contact us OR place a software ticket.

Connecting and Taking Calls - click to open or close.

When you open Webex, it should take you to the first tab, Messaging. Make your way to the side tabs and click Calling, this will be the main function for using Webex remotely.

When in Calling, you will be taken to the "Calling" section where all your calls to your extension will be located. Next to that will be the number pad where you can make calls.

Underneath the number pad is a drop down menu where you can switch from your computer, My Computer and your office phone (Ex: LIB122 Vincent Chang x####).

Note: You will want to have this setting set to My Computer instead of your office phone. Doing this will allow you to actually hear the calls you are getting.

Jabber Instructions- click to open or close.

Cisco Jabber lets you place and receive phone calls from your computer. It’s a software (softphone) that can do everything your office phone can, both remotely and on campus. If you're looking for info about campus physical Cisco IP Phones, please visit our Phones article.

Learn more with Cisco's Jabber quick start guide.

Notes

You must be connected to VPN and on a YCP-owned laptop.
To try Jabber, first obtain approval from your department head. Then, contact us to schedule installation and training.

Calls

Place a call

Windows - click to open or close.

To a campus extension

In the search, start typing someone's name.
- Note: If you have them saved as a contact or elsewhere, you can also find their name there.
When their name appears, hover your cursor over it, select their green Call button, then their extension.
To end the call, select the red x (End call) button.

To an off-campus number

In the search, type the phone number.
- Notes:
  - Dial 9 before the number, to dial out.
  - Dial 1 after the 9, before out-of-state area codes.
When the number appears, select the green Call button beside it.
To end the call, select the red x (End call) button.

macOS - click to open or close.

Coming soon.

Mute, hold, transfer, merge, & conference

Windows - click to open or close.

Coming soon.

macOS - click to open or close.

Coming soon.

Video call & share screen

Windows - click to open or close.

Coming soon.

macOS - click to open or close.

Coming soon.

Incoming calls

Windows - click to open or close.

Coming soon.

macOS - click to open or close.

Coming soon.

Jabber/Webex

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Cisco Webex Instructions

Windows:

macOS:

Windows

macOS

Calls

Place a call

To a campus extension

To an off-campus number

Mute, hold, transfer, merge, & conference

Video call & share screen

Incoming calls

Call settings

Device for calls

Details

Details