Personal Computer Connectivity

Purpose

The Personal Computer Connectivity (PCC) policy outlines the support services provided by Library and Technology Services (LTS) for personally-owned devices within the York College of Pennsylvania community. To ensure the security of the college network, facilitate safe network authentication and provide limited troubleshooting for personal devices.

Scope

This policy applies to all non-college-owned devices (laptops, tablets, smartphones, and peripherals) used by faculty, staff, and students. 

  • Supported services include:

    • Network connectivity troubleshooting.

    • Basic hardware/software diagnostics.

    • Attempting removal of malicious software (spyware, adware, viruses, etc.).

Policy

Library and Technology Services (LTS) provides the support services for personally-owned devices within the York College of Pennsylvania community. These services are based on the following criteria:

  • Policy Requirements

    • Custody of Device: Devices must remain in the owner’s presence during servicing unless an LTS Administrator grants a specific exception.

    • Hardware & Parts: LTS cannot order, provide, or install replacement hardware for personal devices.

    • Data Responsibility: Users are responsible for backing up their own data. LTS provides no guarantee of data preservation. Recovery efforts are prohibited except in extreme academic emergencies authorized by an Administrator.

    • Location of Service: Support is provided at the LTS Help Desk. Technicians will not visit off-campus residences. Dormitory visits are restricted to stationary desktop connectivity issues only.

  • Disclosures

    • No Expectation of Privacy: Due to the nature of technical troubleshooting, users have no expectation of privacy regarding files stored on the device during the service session.

    • Mandatory Reporting: Any evidence of illegal activity or material discovered during service will be reported to Campus Safety or the appropriate legal authorities.

  • Referrals

    • Issues exceeding the scope of this policy, including unsupported peripherals like personal printers or scanners, will be referred to external third-party vendors at the owner's expense.

Revised 2/19/25

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