SSN Faculty FAQ

Your account

• Institutional Profile

  • Login Page – choose the section of SSN you want to see immediately upon logging in to the system

  • Title – leave this field blank unless your role/title doesn’t change regardless of the students with whom you interact

  • General Overview & My Biography – when students view your profile, My Biography information is placed before General Overview information

• Appointment Preferences

  • My Locations – students will see the location “name” and is the field in which your office location, phone number, etc. should be entered
  • The First location in this list is the default location, which likely will be your office. If you choose to include your phone number as a "location" ensure that it is not listed first.
• Email Notifications
  • Tracking Item Notifications – ensure that “an item is assigned to me” is checked

To edit or cancel office hours or group sessions, hover over the corresponding icon in the Availability column of your Agenda and select Edit on the appropriate button that appears in the new window.

To edit/cancel an appointment or to document meeting notes, hover over the corresponding calendar icon and select the appropriate button that appears in the new window

The My Students tab shows you all students with whom you have a relationship based on your role(s), while the Tracking tab shows you students with whom you have a relationship and who have any Tracking Items.

To update a Tracking Item, hover over the corresponding icon and select the appropriate button that appears in the new window

• Comment on Flags

  • To summarize pending action that you and the student discussed

  • To document that a student has not responded to your outreach attempts

  • To inform others in the network that you want the Flag to remain active

• Clear Flags

  • To close-the-loop and indicate that the issue has been addressed

Faculty who have synced their Office Hours in SSN with their Google Calendar may have to periodically resync the connection.

• Open the menu in the upper left corner (three horizontal bars)

• Click on your name and select Email Notifications

• Check the box next to "Read busy times from my external Google Calendar"

  • If your private calendar link still appears in the associated text box, simply click the Submit button in the upper right corner

  • If your private calendar link does not appear in the associated text box, follow the instructions (linked below the box) to retrieve it

Spartan Success Network